What to look for in a Property Manager?
So, you’ve decided to use the services of a Property Manager…but where do you start when they all say they offer the same services?
The best way to weed out the bad from the good (or the exceptional as in the case of Larnio Property) would be to ask the following questions:
How many years have you been working as a Property Manager?
A Property Manager is not just a rent collector. A good property manager needs experience to learn and understand the ins and outs of the job. Some things, such as dealing with different people from different backgrounds or understanding legislation and the regulations that keep both the landlord and the tenant safe or effectively resolving problems, is something that is best learnt on the job. Experience in the industry is key!
What is your staff to property ratio?
A Property Manager who manages properties in excess of 130 could be overworked and stressed. Managing a high volume of properties can lead to mistakes, lack of attention to detail and poor communication. This can also result in a revolving door of people looking after your property.
What is your department structure?
It’s good to know if you are dealing with a team of Property Managers or dealing with one person dedicated to looking after your investment. Working with a team of property managers, while on face value could seem beneficial with more than one person working on your property, could in fact lead to things being missed if they are not communicated properly or could mean you are constantly talking to different people about the same issue. Dealing with one Property Manager allows for continuity and a seamless end to end customer service experience.
What are your fees?
While this may seem like an obvious question to ask, it is not as important as you think. The cheapest agent doesn’t always equate to the best service. If you choose an agent based on fees alone, you could end up with poor service which can quickly become a costly exercise in loss of rent and property damages. What you may of saved in fees, could end up costing more in the long run with poor management.
What do others say about their service?
Don’t let them tell you about how wonderful they are, ask to see testimonials or read the agencies Google reviews to hear what their customers have to say about them.
Here at Larnio Property, Director Selena Larnio has more than 17 years experience working for some of the State’s leading agencies. Larnio Property keeps its staff to property ratio below the industry average in order to provide the best dedicated service possible. Larnio Property offers one-on-one service – from the initial signing, to the tenant selection, right through to routine inspections and bond refunds – your property is in the hands of one person, who will get the best for you and your investment. Contact us today to learn more about our fee structure and our services…
And to hear what others have to say about us…click here!